Terms and Conditions

How to book

BOOKING AND ADVANCE:

  • We need the passport (Copies) of each traveller to be submitted to us at the time of booking.
  • Please read the Booking Form, Terms & Conditions, How to Book, Tour Offers, Promotions, if applicable which are enclosed.
  • Please complete and sign and send us Booking Documents per party after perusing the Booking Documents, Tour itinerary etc. In case you have booked a Tour online on our Website, then your online acceptance of the Booking Documents is required.
  • Booking form shall be signed by the head of each family assuming full responsibility for self and others. If the Booking Documents are signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them by the members of other families to sign on their behalf assuming full responsibility to enter into a binding contract with the Company.

DOCUMENTATION FOR BOOKING TOURS / BUYING FOREIGN EXCHANGE:

  • PAN :
    • For tour booking, copy of PAN card/ Form 60 self-attested is mandatorily required for any tour where in total tour cost per booking exceeds Rs. 2 Lacs.
    •  Copy of PAN Card / Form 60 is mandatorily required with self-attested declaration, if payment of Rs.50,000/- or more is made in cash per booking / booking ID irrespective of the value of tour cost.

PAYMENTS AND ADVANCE:

  • PAYMENT MODE:
  • Cash:
    • Pan card copy is required where payment of Rs.50,000 /- or above is made in cash;
    • In case you want to remit the Tour Cost in Cash Foreign Currency (FCY), then it is mandatory that you have to produce the purchase receipt of FCY from an authorized dealer as per the KYC norms of RBI.
    • TCS @1% on the total amount shall be applicable and payable by you in case if you are making cash payment of INR 2 lacs and above.
  • Cheque / Demand draft / Pay Order.
    • The cheque / demand draft / pay order has to be drawn in favour of "Sunrich Logistics Pvt.Ltd." and payable at our office and / or Travel Agent nearest to you. In case of Cheque, it is subject to realization. Once the payment is cleared, only then will confirmation be made and the documentation be released. The cancellation policy will apply if the payment is not cleared within the specified time. 

BALANCE PAYMENT INVOICES / SERVICE VOUCHERS:

A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Sunrich Travels sales office Agent knows immediately in the event of any error. Important / emergency contact numbers are printed on the Services Vouchers and / or the briefing sheet provided to you.

Note: Service Voucher shall be issued to you provided you adhere to the time schedule of documentation and payments in full.

Please refer to Booking Amount and Payment Head for due date for payment. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets, if applicable approximately 7 days prior to your departure date provided you adhere to the time schedule of documentation.

PROMOTIONS / OFFERS / SCHEMES:

Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You will have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the Terms and Conditions of the offer, promotion or scheme you shall not be entitled to receive the benefit under such offer, promotion or scheme under any circumstances and these terms and conditions shall supersede any offer, promotion or scheme terms.

TRAVEL DOCUMENTS:

It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, Service Vouchers and your Passport on the tour with all required visa and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the tour itinerary.

We would not be responsible / liable in any way for any error that may occur on the stamped visa by the Consulate / Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visa (single / multiple) entry.

We would not be responsible / liable for any loss of your documents, which are returned to us by the Embassy / Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy / Consulate / Travel Agent / Visa Agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.

VISA:

We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies/ Consulates and to our clients in various cities. We will not be liable / responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the Embassy or to you or in the course of transmission of documents by the Embassy / Consulate to us. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

If you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an error of the part of the Embassy / Consulate or an incorrect visa is issued to you, you shall have the option to postpone your tour to any other future date or transfer your tour to any other tour and in which case the amendment fee for the same shall apply in addition to cancellation charges. Terms & Conditions shall apply.

Please note that if the rejection of visa is intimated by the Embassy / Consulate within the cancellation period specified in the section titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing in that section would apply. Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date we receive intimation of visa rejection from the Consulate / Embassy. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates shall be based on the date of receipt of intimation of the rejection of second visa application and so the charges will be much higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the Consulate / Embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges shall apply. It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges.

In such a situation, the Company suffers losses because, sometimes, cancellation is made at a time of holiday rush like trade fairs, special events and the suppliers such as hotels, cruises, airlines etc. have 100% cancellation charges

YOUR TOUR COST:

You will pay the total tour amount in Indian Rupees to Sunrich Travels in favour of Sunrich Logistics Pvt. Ltd. 

AMENDMENT FEE:

If after the initial booking of the tour, you wish to make any amendment in the services, you will be required to make a written request and obtain an acknowledgement of the same from our Sales Officer.

Change in services would include change of destination, change of departure date, addition to the services, deletion of the services, and change in passenger number. The requests are subject to availability and you would have to pay extra charges towards such amendments in services. Cancellations will be applicable if the change of service falls within the cancellation period. Terms and Conditions shall apply.

AIRLINE DATE CHANGE AFTER DEPARTURE:

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, and it will be subject to the availability of seats in the same booking class. Change in reservation fee per person, per sector, per change is dynamic and will be changed as per instructions/discretions of the airlines and we will not be responsible / liable for the same. Terms and Conditions shall of the airlines apply

AIRLINE CONFIRMATION AND RE-CONFIRMATION:

Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible / liable. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Sunrich Travels. Hence Sunrich Travels shall not be held responsible / liable if you do not get seats together or do not get your preferred seats.
In case you are coming back on a later date after the tour ends, it shall be solely your responsibility / liability to re-confirm air tickets 72 hours prior to the departure.

CANCELLATION OF THE TOUR BY CLIENT:

1. If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be in writing duly signed by each of the Clients seeking cancellation and given on a working day within working hours:
2. By email to sales2@sunrichtravels.com followed by a written communication to our Registered Office listed below OR
3. In writing on working days within working hours at the

Sunrich Logistics Pvt Ltd.
Ashford Centre, 5th Floor, Opp. Peninsula Corporate Park, S.N.Marg, Lower Parel, Mumbai - 400013

Corporate Office of the Company:
Sunrich Logistics Pvt Ltd.
1 “B” wing, on 1st Floor, Shree Katyayani Bhavan Co Op Housing Society Ltd., 223 A, T. H. Kataria Marg, Mahim, Mumbai –     400016.

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / ies would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above.

NO REFUND FOR UNUTILIZED SERVICES:

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, delays, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
(i) If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever.
(ii) If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
(iii) If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.

JURISDICTION:

This How to Book Document is solely subject to Mumbai jurisdiction

Customer Initials:_________________________________________________

Sunrich Travels Staff Initials:_________________________________________

 

BROCHURE / WEBSITE INFORMATION - DISCLAIMERS:

We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors.

Furthermore, brochures may be printed several months in advance and the descriptions of the services mentioned in the Brochure are as normally available and as accurate as possible and content may not always be fully updated. We therefore ask you to confirm the current information by contacting us. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railways, closure of / restricted entry at a place of sightseeing may result in changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. 

AIRLINES:

We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss, cost or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS:

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable / responsible.

In view of what is stated above, please carefully note that:

  1. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
  2. We shall not be responsible / liable for any cancellation, curtailment or extension of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
  3. Some coverage in respect of baggage loss or damage may be provided by insurance.

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

If your baggage is lost or misplaced at any time during the course of your tour, it is your liability / responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc.

TIPPING:

Tipping is customary (unless otherwise stated in the Brochure; price grid) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Unless otherwise communicated, the tip amount is 2 Euro per person per day in Europe for the coach driver, 4 Euro per person per city per guide in Europe and 4 Euro per suitcase per day for a porter in Europe. Everywhere else it is 2 to 4 USD instead of 2 Euros. Please check the Price Grid to ascertain whether such tips are included within the tour costs or are required to be paid by you separately. Your Sales advisor will guide you in this regard.

PUNCTUALITY:

This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.

TRANSFERS:

Transfers are provided depending on the tour booked and this will be clearly mentioned in your Itinerary.

SEAT IN COACH TRANSFERS / TOURS:

  1. This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle. The size of the coach may vary depending upon the number of tourists travelling.
  2. SIC transfer is economical, offers great value for money and ideal for budget travellers. Based on a shared vehicle transfer, you share your coach/van seat with other tourists.
  3. SIC Transfers/tour operates at a pre-decided time and designated point.
  4. The SIC tour may operate from the hotel or from a city center location; the cost of transportation to the city center location is not included. In some destinations the pickup and drop off service from the hotel may cause a time delay and service is slower than private services.
  5. SIC Sightseeing tours are conducted by English speaking guides.

PRIVATE TRANSPORTATION:

This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget, we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.

  1. In certain destinations, the driver acts like guide whereas in other destinations, we have a separate licensed English speaking guide for sightseeing services.
  2. It cannot be assumed that the vehicle is at disposal throughout the day and may only cover transfers.

CAUTION:

For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL'S COFFEE SHOPS. Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons.

PRICES, SURCHARGES, AND TAXES:

The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable tour(s).
Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of booking and itemized on subsequent invoicing.

CANCELLATION OF THE TOUR BY CLIENT:

As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges along with GST of 18%, as specified by the Company. If the Tour participant books a third party product or service, the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation.
If circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the:
Registered Office address at Sunrich Travels,  Division of Sunrich Logistics Pvt Ltd.
Ashford Centre, 5th Floor, Opp. Peninsula Corporate Park, S.N.Marg, Lower Parel, Mumbai - 400013

Corporate Office of the Company:
Sunrich Travels
1 “B” wing, on 1st Floor, Shree Katyayani Bhavan Co Op Housing Society Ltd., 223 A, T. H. Kataria Marg, Mahim, Mumbai –  400016 or email us at sales2@sunrichtravels.com.

If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be in writing duly signed by each of the Clients seeking cancellation and given on a working day within working hours:

  1. By email to sales2@sunrichtravels.com followed by a written communication to our Registered Office listed below OR
  2. In writing on working days within working hours at the Registered Office of the Company:

Sunrich Travels, Division of Sunrich Logistics Pvt Ltd.
Ashford Centre, 5th Floor, Opp. Peninsula Corporate Park, S.N.Marg, Lower Parel, Mumbai - 400013

Corporate Office of the Company:
Sunrich Travels
1 “B” wing, on 1st Floor, Shree Katyayani Bhavan Co Op Housing Society Ltd., 223 A, T. H. Kataria Marg, Mahim, Mumbai –  400016

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above.

Note:If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer to Cancellation Table 1 for Land Arrangements payments.

Please note:

  • In case of third party products such as cruise holiday, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable and in addition the Company shall have the right to claim service and communication charges of INR 5,000/- per person.
  • There will be a GST of 18% presently applicable over and above all mentioned charges. Post deduction of cancellation charges along with GST of 18%, your balance amount will be refunded.
  • GST is subject to change as per directions of the government of India and any such change shall be made effective immediately by us with or without informing you.
  • Booking Form signed by one or more person/communication signed by such signatories would be treated as a valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time.
  • It is clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. The Company shall not be liable / responsible to pay any compensation, interest or damages to you.
  • The company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable.
  • Cancellation shall take effect only from the time the written request reaches the Company at its office on working days within office time at the details listed above. In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: 
    1. In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection.
    2. If you fail to pay the tour cost in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges along with GST of 18% shall be computed with reference to the date on which we issue you a notice of cancellation;
    3. If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable cancellation charge along with GST of 18%.
  • It is your duty to make payments on time regardless whether we have followed up for the same or not.
  • You expressly agree to abide by the foregoing terms and conditions.